Jp99 Privacy Policy –
Member Data & Privacy Protection

1. Introduction

At jp99, your privacy is more than a legal obligation — it is a responsibility we take seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the jp99 platform, whether through the official website jp99.onl or our mobile app.

As an online gaming platform operating in Malaysia, jp99 complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe every member has the right to know exactly what data we hold and how it is used.

By using the jp99 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

2. Information We Collect

Jp99 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

A. Information You Provide Directly

• Identity information: Full name, date of birth, identity card or passport number, and a photo of your identity document (for KYC purposes).
• Contact information: Email address, phone number, and mailing address.
• Financial information: Bank account number, bank name, and e-wallet information used for deposits and withdrawals.
• Proof of address: A utility bill or bank statement as proof of residence during the KYC process.

B. Information Collected Automatically

• IP address, device type, operating system, and browser version used.
• Activity log data including pages visited, access times, and actions performed within the platform.
• Game data includes betting history, wins, losses, and game preferences.
• General location data based on IP address (not GPS or precise location).

3. How We Use Your Data

The information we collect is used responsibly for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account on the jp99 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and swiftly.
• KYC and AML compliance: Fulfilling legal obligations related to identity verification and anti-money laundering.
• Customer support: Providing effective assistance when you contact our support team.
• Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
• Service improvements: Analysing usage patterns to improve platform features and user experience.
• Marketing communications: Sending information about promotions and exclusive offers — only if you have consented to receive them.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate support.

4. Information Sharing

Jp99 only shares your personal information in limited and controlled circumstances. We do not disclose your data to third parties except in the following situations:

• Payment service providers: Required financial data is shared with approved payment processors to facilitate deposit and withdrawal transactions securely.
• Game software provider: Limited game information is shared with integrated game providers to ensure continuity of your gaming session.
• Regulatory authority: We will disclose required information to the relevant authorities when mandated by law or court order.
• KYC partner: Identity information is shared with approved third-party identity verification services for compliance purposes.
• Business transfer: In the event of a merger, acquisition, or sale of jp99 assets, user data may be transferred as part of the business assets — with prior notice provided.

All third parties that receive your data are required to comply with data protection standards equal to or stricter than our own, and are prohibited from using that data for any purpose other than those specified.

5. Data Encryption & Security

Your data security is our top technical priority. JP99 implements multiple layers of protection to ensure your information is always safeguarded:

• 256-bit SSL Encryption: All data transmitted between your device and jp99 servers is protected with end-to-end encryption using TLS 1.3 protocol.
• Secure password storage: Your password is stored in hashed form using a strong cryptographic algorithm — even we cannot read your password.
• Two-factor authentication (2FA): An additional security layer is available and strongly recommended for all jp99 member accounts.
• Continuous monitoring: Our systems monitor suspicious activity 24 hours a day, 7 days a week, with immediate response to any detected threats.
• Data segregation: Financial data is stored in an environment segregated from general personal data, with strict access controls.
• Regular security audits: The jp99 platform undergoes regular penetration testing and independent security audits.

6. Cookies & Tracking Technologies

Jp99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies: Helping us understand how members use the platform so we can continuously improve our services.
• Functional cookies: Saving your preferences such as language, display settings, and personal preferences for a seamless repeat experience.
• Analytics cookies: Used to analyse aggregate traffic patterns and user behaviour for platform improvement purposes.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience of the jp99 platform.

7. Your Privacy Rights

As a jp99 member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will process your request within 30 business days.

8. Data Retention Period

Jp99 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law:

• Active account data: Retained for the duration your account is active and for the required period after account closure for compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC documents: Retained for 5 years after the termination of the business relationship, or longer if required by law.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Game data: Retained for 3 years for audit purposes, dispute resolution, and responsible gaming analysis.

When data is no longer required, it will be securely deleted or anonymised using industry-standard methods.

9. International Data Transfers

In the course of its operations, jp99 may need to transfer your personal data to servers or systems located outside Malaysia. All such transfers are carried out with adequate safeguards, including:

• Ensuring the recipient country maintains an equivalent or higher level of data protection.
• Executing legally binding data transfer agreements with recipient parties.
• Using internationally recognised standard contractual clauses for data transfers.

10. Changes to This Privacy Policy

Jp99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Whenever material changes are made, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying prominent notices on the jp99 platform regarding changes that have taken place.
• Sending notifications via your registered email for significant changes.

Continued use of the jp99 platform after any changes are published means you accept the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the jp99 platform
• FAQ: Visit the FAQ us for answers to frequently asked questions about privacy and account security

We are committed to responding to all privacy-related enquiries within 10 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body.